Privacy Policy

1. Overview

Tesserant ("we", "us", "our") respects your privacy. This Privacy Policy explains what data we collect on tesserant.vercel.app (the "Website"), why we collect it, and how we protect it. By using the Website you agree to the practices described below.

2. Information We Collect

• Mobile number — provided voluntarily when you start a chat conversation with our AI chatbot.
• Chat messages — the content of your conversation with the chatbot, used to provide context and continuity of service.
• Technical data — anonymized information such as approximate IP location, browser type, and device type, collected for analytics and security.
• Contact details — anything you share with us via WhatsApp or contact forms when inquiring about our services.

3. Why We Collect It

• To operate and improve the AI chatbot experience and remember your conversation context.
• To respond to your inquiries about our services (AI automation, dashboards, internal tools, conversion design).
• To analyze website performance and improve our content.
• To comply with legal obligations and protect against misuse.

4. How We Store & Process Data

Chat data (mobile number, messages, timestamps) is stored in a secure cloud database (Supabase) hosted by our data provider. AI responses are processed by a third-party AI service (Groq). We implement reasonable technical safeguards to protect your data and access it only as needed to operate the Website.

5. Data Sharing

We do not sell your personal data. We only share data with service providers that help us run the Website (e.g., hosting, AI processing, database storage) and only to the extent needed to provide the service. We may disclose data if required by law.

6. Data Retention

Chat conversations and related data are kept for as long as needed to operate and improve our services. You may request deletion of your data at any time (see Section 9), and we will remove it within a reasonable period unless required to retain it by law.

7. Cookies & Analytics

The Website may use cookies and similar technologies to remember your preferences (such as theme choice) and to understand usage patterns. You can disable cookies in your browser settings, though some features may not function as intended.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain processing.
• Lodge a complaint with your local data protection authority.

9. Contact & Data Requests

To exercise any of the above rights, ask questions, or request data deletion, contact us on WhatsApp at +91 82752 86850 or through the contact options on our Website. We will respond within a reasonable time.

10. Children's Privacy

The Website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with a new "last updated" date. Continued use of the Website after changes constitutes acceptance of the revised policy.